Terms of use

Thank you for using Reflect!

These Terms of Use apply to your use of Reflect (including any associated software applications, websites, and AI-based journaling features), together with any other services we may provide for individual users (all together, the “Services”). These Terms form an agreement between you and Solo Eleven LLC, a Texas limited liability company. By using our Services, you agree to these Terms.  Reflect is a self-guided journaling tool for personal growth and education. It is not medical care, mental-health treatment, or a crisis service. No doctor–patient or therapist–client relationship is created. Do not rely on Reflect for diagnosis, treatment, or emergencies. If you believe you may harm yourself or others, or are otherwise in crisis, call 911 (U.S.) or your local emergency services immediately.

Solo Eleven LLC is not licensed to provide healthcare or counseling in Texas or any other jurisdiction, and Reflect is not endorsed by any government or professional board. Use of the app does not guarantee any emotional or mental-health result.

Geographic Scope. These Services are intended for use in the United States. You are responsible for complying with all local laws if you access the Services from outside the United States. Any court claim related to the Services must be filed exclusively in the state or federal courts located in Travis County, Texas (see §19 ‘Governing Law and Forum’).

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who We Are

Reflect is an artificial intelligence service operated by Solo Eleven LLC. We focus on helping you explore your thoughts, insights, and personal growth through interactive text and voice-to-voice features.

Reflect is offered as a beta service. You understand that features may be incomplete, change quickly, or contain bugs. By using Reflect in this test phase, you accept that data or functionality may change or be removed without notice, and you agree that Solo Eleven LLC will not be liable for any impacts from these early-stage issues.

Reflect is not a medical, healthcare, or counseling service. We are not licensed health providers and do not offer medical or mental health advice. You must not use Reflect in any manner that could mislead others or put anyone (including yourself) at risk. In particular, you cannot present Reflect’s AI output as if it were human-generated or professional advice, and you must not rely on Reflect for critical decisions or emergencies. Any such use violates these Terms.

While we may offer enhanced services for healthcare professionals in the future, the current version of Reflect is not HIPAA-compliant and not intended for storing protected health information.

Registration and Access

Minimum Age. You must be at least 13 years old (or the minimum age in your jurisdiction) to use the Services. If you are under 18, you must have a parent or legal guardian’s permission. By allowing a minor to use Reflect, the parent or guardian agrees to be bound by these Terms on the minor’s behalf and is responsible for supervising the minor’s use.  By using Reflect, you represent that you meet this age requirement. Reflect is not intended for children under 13, and we do not knowingly allow such children to use the app.

Registration. You must provide accurate, complete information when registering an account. You may not share your login credentials or let others use your account, and you are responsible for all activity on it. If you create an account or use the Services on behalf of someone else (such as an employer or client), you must have authority to accept these Terms for that party.

Using Our Services

What You Can Do. As long as you comply with these Terms, you are permitted to access and use the Services. You must follow all applicable laws and any additional guidelines or policies we provide (for example, any usage rules on our website or in-app).

What You Cannot Do. You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:

• Use our Services in any manner that violates or infringes someone else’s rights (for example, intellectual property or privacy rights).

• Modify, copy, sell, lease, or distribute any part of our Services.

• Reverse-engineer, decompile, or try to discover the source code or underlying components of the Services (including any AI models), nor help anyone else do so (except where such activity is legally permitted).

• Use any robot, spider, crawler, scraper, or other automated means without our prior written authorization to access, extract, or index any portion of the Services or Content; and you must not bypass or interfere with rate-limits, CAPTCHA, or other technical measures we employ.

• Falsely present any AI-generated Output as human-generated or as advice from a human expert.

• Interfere with or disrupt our Services, including circumventing any rate limits, restrictions, protective measures, or safety mitigations we put in place.

• Use the Services (or any Content from them) to develop, train, or improve any artificial intelligence model, dataset, or service that competes with Reflect (or Solo Eleven LLC’s offerings).

• Upload or share any content that you do not have the legal right to use – this includes AI-generated text that copies someone else’s copyrighted material.

• Use Reflect for any regulated medical, psychological, or legal service.

• Solicit or follow any Output that would violate the law or pose a risk to you or others.

Software. The Services may include client software (for example, the Reflect mobile app) which may automatically update to the latest version. Some software components are open-source and subject to their own licenses, which we will make available to you as required.

Compliance Modifications. If a change in law or a third-party’s policies makes any feature of the Service unlawful or impracticable to provide, we may suspend or discontinue that feature without liability. If you have prepaid for that feature, we will give you a pro-rated refund for the unused portion. Laws and regulations on artificial intelligence are evolving rapidly. We may modify or suspend any feature if a new statute, regulation, or governmental order makes its continued operation illegal or commercially impracticable, and you agree such change does not constitute a breach of these Terms.

Corporate Domains. If you register with an email domain owned by a company or organization (e.g. your employer or school), we may add your account to that organization’s enterprise account. We will notify you if this happens. The organization’s administrator will then have control over your account (for example, they could access your journal content or revoke your access).

Third-Party Services. Our Services may include or integrate with third-party software, products, or services (“Third-Party Services”). They may also display or rely on content from those third parties (“Third-Party Output”). Each third party may have its own terms, and we are not responsible for their content or services.  We make no guarantees regarding services provided by third parties. We rely on third-party providers for certain features (OpenAI, Apple, and Firebase). While we contract with them to uphold our standards, we cannot guarantee their performance or assume liability for their actions or omissions.

Third-Party AI Services.  Reflect relies on either Apple Inc. or OpenAI, LLC to (a) transcribe optional voice input and (b) generate synthetic voice or AI text. Both vendors may temporarily retain submitted audio and/or transcript text for ≤30 days solely for abuse-detection, after which they delete it and do not use it to train their models. These services are provided “as-is” and “as-available.”  We do not guarantee uptime, accuracy, or fitness for any purpose.  Apple or OpenAI may suspend or throttle service, change pricing, or modify content policies at any time. 

• Pass-Through Rules.  By using Reflect you agree to follow OpenAI’s usage policies; violating them can lead to content blocking or account suspension. 

• AI Output Disclaimer.  You responses may be inaccurate, incomplete, or offensive and are not medical, legal, or financial advice.  You understand that Reflect facilitates the creation of content based on your Input, and Reflect cannot practically verify or control all Output. Under 47 U.S.C. §230, we are not liable for third-party content, including your Input or any AI Output; we provide neutral tools for you to generate and use content at your own risk.

• Liability Cap Applies.  Solo Eleven is not liable for any loss or damage arising from OpenAI outages or AI output, except as prohibited by law.

Voice features. By choosing voice dictation or playback you direct Reflect to share the necessary audio/text with Apple Inc. and OpenAI, LLC in the United States as described in our Privacy Policy. Both providers may store the audio and transcript for up to 30 days for security review before permanent deletion.

User Obligations. By using Reflect you also agree to OpenAI’s usage policies, as Reflect’s AI features are powered by OpenAI’s technology. This means you must not attempt to use the AI in ways that violate OpenAI’s content guidelines (e.g., no generation of illegal content).

Feedback. We appreciate your feedback, and you agree that we may use any feedback you provide without restriction or compensation to you.

Feedback License. If you give us suggestions, corrections, prompt logs, or other feedback, you grant Solo Eleven a perpetual, irrevocable, worldwide, sublicensable right to use that feedback for any purpose without compensation.

No Guaranteed Outcomes & Honest Marketing.  Reflect is designed to help you notice patterns in your thoughts, but we do not guarantee improved mental health, productivity, or any measurable outcome.  Any testimonial or example you see in our marketing is illustrative only; results vary by individual.  We aim for accuracy in every statement about Reflect.  If any marketing claim conflicts with these Terms or the Privacy Policy, these Terms control.  You acknowledge that Reflect may change features, pricing, or availability at any time.

Health & Emergency Disclaimer

Reflect is not a medical or health service, and no information or Output provided by the Services should be considered medical advice, mental health counseling, or any form of professional therapy or diagnosis. Specifically:

• Not a Healthcare Provider: Reflect does not provide medical care or mental health services, and we have not been certified or approved as a healthcare or medical device. We will not diagnose, treat, or cure any mental or physical condition​.

• No Professional Advice: The content and AI-generated responses in Reflect are for personal informational and reflective purposes only. They are not intended to be relied upon as a substitute for professional advice such as medical, psychological, legal, or financial advice​. You should always consult a qualified healthcare provider or mental health professional with any questions about your health or well-being​.

• No Emergency or Crisis Use: Do not use the Services for medical or psychiatric emergencies or other urgent issues. Reflect cannot provide emergency assistance. If you are experiencing a crisis or any emergency (for example, if you are feeling suicidal or in danger), call 911 or contact emergency services immediately​. The Services are not equipped to handle life-threatening situations or provide immediate help.

• User Responsibility: You are solely responsible for how you interpret and use the content from Reflect. Do not disregard or delay seeking professional advice because of something you read in Reflect. Any decisions you make based on Output are made at your own risk, and you assume full responsibility for the consequences of those decisions​.

• Mental Health Caution: If you have an existing mental health condition or are under the care of a physician/therapist, consult with them before using Reflect. In some cases, intensive self-reflection or meditation can cause discomfort or a worsening of certain psychiatric conditions, such as anxiety or depression​. You should discontinue use of the app if you experience worsening symptoms or emotional distress, and seek guidance from a qualified professional.

• No guarantee of improvement. Using Reflect does not guarantee any mental, emotional, or personal-growth improvements. Results and experiences vary widely among individuals, and all content generated is intended only as supportive input—never a promise of specific outcomes.

• Not a Medical Device — Not for Emergencies. Reflect’s software and AI models are not cleared or approved by the U.S. FDA as medical devices or digital therapeutics. They are not intended to diagnose, treat, or monitor any disease or condition. Do not use Reflect in a crisis or emergency. If you believe you or someone else is in danger or experiencing a medical or psychiatric emergency, call 911 or local emergency services immediately.

• No Crisis or Emergency Services in Texas. Reflect is not a crisis hotline or emergency service. If you are in crisis or danger, call 911 or go to the nearest emergency facility – do not rely on Reflect. Reflect cannot contact emergency services for you, and we do not monitor user content in real-time for emergencies. Always seek immediate professional help when needed.

• Not for Professional Clinical Use. Reflect is not a HIPAA-compliant medical records system, and we will not sign a HIPAA Business Associate Agreement. If you are a licensed healthcare or mental-health professional, do not use Reflect to store or transmit any patient records or Protected Health Information (PHI). Doing so could violate health privacy laws. By using Reflect in a professional capacity, you agree that you – not Solo Eleven LLC – are solely responsible for complying with all applicable laws and professional standards.

• No Duty to Monitor or Intervene. We have no obligation to monitor your journal entries or take action, even if you mention self-harm or harm to others. Reflect is not a crisis service, and by using it you waive any claim that we should have intervened. However, if we become aware of an imminent threat of serious harm to anyone, we reserve the right to contact authorities at our discretion (with no obligation to do so).

TEXAS CONSUMER NOTICE (DTPA).  Solo Eleven LLC is committed to transparency and compliance with the Texas Deceptive Trade Practices Act (DTPA). Accordingly:

• NO GUARANTEED RESULTS: We do not guarantee that using Reflect will yield any particular personal or mental-health outcome. Every user’s experience is different.

• NO OFFICIAL ENDORSEMENT: Reflect is not endorsed by or affiliated with any state health or regulatory agency. It is a self-help journaling tool, not a licensed healthcare provider.

• USER ASSUMES RISK: Any potential benefits mentioned are informational only, not promises. You are solely responsible for how you use or act on AI suggestions, and you should seek professional care when needed.

• NO WAIVER OF CONSUMER RIGHTS: Nothing in these Terms limits any non-waivable consumer rights you have under law. Our disclaimers and liability limits only clarify that Reflect is a non-medical, self-help service.

These DTPA-related disclosures supplement our other disclaimers. If you feel Reflect isn’t meeting your needs or expectations, please consult a qualified professional. We are not liable for any harm or loss (including emotional distress) arising from your reliance on Reflect’s information or AI Output. 

The Services and Outputs are provided for personal growth purposes only and are not guaranteed to improve your mental state or achieve any particular result. (See the “Disclaimer of Warranties” and “Limitation of Liability” below.)

Content Moderation

See §5 ‘What You Cannot Do’ for the complete Acceptable-Use rules; you must comply with them at all times.

Moderation & Enforcement Process.  We use automated filters plus human review (see Privacy Policy) to enforce these rules.  Violations can lead to content removal, suspension, or account termination.

No monitoring duty.  Reflect does not continuously monitor or guarantee detection of harmful content. By writing in the app, you acknowledge that the service is self-guided and not a crisis-intervention tool.  Reflect is not obligated to monitor every entry in real-time and is not responsible for content you choose to create.

Platform Status: Reflect is an interactive computer service that enables you to create and store content. We are not the publisher or speaker of content you generate (Input or AI Output), and we reserve the right to remove or restrict content we deem harmful in good faith (consistent with 47 U.S.C. § 230(c)).

Content

Your Content. You may provide text or audio or other input to Reflect (“Input”), and in return receive AI-generated responses (“Output”). Input and Output together are your “Content.” You are responsible for all Content you create or upload, and you must ensure it doesn’t violate any laws or these Terms. You represent and warrant that you have all necessary rights and permissions to submit your Input and allow us to process it.

License to Solo Eleven. You grant Solo Eleven LLC a worldwide, nonexclusive, royalty-free, transferable, sublicensable license to host, store, copy, modify (e.g. process or translate), display, and distribute any Content you upload or generate solely for purposes of operating, improving, and securing Reflect, in accordance with our Privacy Policy. This license lasts until you delete the content or your account, or until we anonymize it per our data retention policy, except we may retain for backups.

Your Responsibility for AI Output. You – not Solo Eleven – own and control the AI Output that you decide to save or share. You are solely responsible for making sure that your Output (and any other Content you provide) doesn’t infringe anyone’s copyright, trademark, or other rights.

Ownership of Content. For avoidance of doubt, you retain ownership of your Input and you own the Output generated for you. Solo Eleven LLC assigns to you any rights it might have in your Output (to the extent such Output is eligible for copyright or intellectual property protection). This assignment applies only to your specific Output and does not grant you any rights in output generated for other users or in any third-party material that may be included in an Output. (If certain Output isn’t subject to copyright or IP protection by law, this clause doesn’t create new rights that wouldn’t otherwise exist.)

Similarity of Content. You acknowledge that, due to the nature of AI, your Output may not be unique – other users might receive similar or identical results for similar inputs. The ownership rights granted to you (above) apply only to your own Output and do not give you any rights over anyone else’s output or any third-party content that the AI may generate.

Our Use of Content. Solo Eleven LLC may use your Content (Inputs and Outputs) as needed to operate, maintain, and improve Reflect, to enforce our policies and legal requirements, and to keep the service safe and secure. For example, our systems (including third-party AI providers like OpenAI) will process your Input to generate personalized Output, and we may analyze Content in aggregate or de-identified form to refine our AI’s accuracy and fairness. All such use of your Content is done in line with our Privacy Policy and applicable laws.

Accuracy of AI Outputs. Artificial intelligence and machine learning are rapidly evolving.  You acknowledge that AI-generated output may be inaccurate, incomplete, or biased. Do not rely on Reflect for decisions affecting your health, safety, finances, legal rights, or similar important matters. Solo Eleven LLC has no obligation to verify any Output, and we will not be liable for any injury or loss arising from your reliance on Output. You understand and agree that:

• No Guarantee of Accuracy or Consistency: Output generated by the AI may not always be accurate or up-to-date, and it may sometimes be incomplete or irrelevant to your query. You should not rely on it as a sole source of truth or factual information, and do not use it as a substitute for professional advice (for example, medical, mental health, legal, or financial advice)​.

• Review Before Use: You must evaluate any Output for accuracy, quality, and appropriateness for your specific situation. It may be necessary to obtain human review or professional guidance before you act on or share any Output.

• No High-Stakes Use: You must not use any Output about an identified person to make decisions that could have legal or significant impacts on that person (for example, decisions related to credit, employment, housing, insurance, or similar sensitive matters). The AI is not intended to be used for such purposes.

• Potential Bias or Offensive Content: The AI might generate content that is incorrect, biased, or offensive, or otherwise does not reflect the views of Solo Eleven LLC​.For example, the AI could reflect biases present in its training data or use language that some may find inappropriate. If Output references any third-party products or services, it does not imply an endorsement of those by Reflect or by that third party.

• AI Bias & Feedback. Because Reflect’s AI relies on models trained on diverse datasets, the content it generates may inadvertently reflect biases or produce material some users find objectionable. We are committed to reducing such issues and welcome user feedback to help us identify, review, and mitigate potential bias. If you encounter output you believe is unfair or problematic, please contact us so we can investigate and refine our AI systems.

• Model Updates: The AI model underlying Reflect may be updated or improved over time. As a result, the same input may yield different outputs at different times. We do not guarantee that the Service will produce consistent results for identical inputs on different occasions.

• No Duty to Monitor or Report. Reflect does not monitor conversations in real time, analyze them for safety, or notify emergency services or third parties. You alone decide what to share and are solely responsible for seeking professional or emergency help when needed.  Reflect will not contact law enforcement or medical authorities on a user’s behalf.

• No Duty & No Liability. You understand and agree that Reflect’s AI may produce errors. Solo Eleven LLC disclaims any duty to verify Output and shall not be liable for any injuries, losses, or damages arising out of your reliance on any Output.  Outputs do not reflect our opinions, and we neither endorse nor assume responsibility for any statements about third parties that the AI may generate.

• Audio Outputs. AI speech may contain transcription or pronunciation errors; always refer to the on-screen text if precision matters.

• No Professional Advice; AI Output Disclaimer.  Reflect is a self-improvement and journaling tool, not a medical or clinical service. Any content or feedback provided by the app’s artificial intelligence (“AI”) – such as mood analyses, reflections, or suggestions – is for informational and inspirational purposes only. It does not constitute professional medical, psychological, legal, or financial advice. You understand that AI-generated output may not be accurate, reliable, or appropriate for your specific situation . The AI might occasionally produce incorrect information or statements that reflect general patterns but not your personal circumstances. Do not disregard or delay seeking professional advice because of something you read in Reflect. Always seek the guidance of a qualified health provider or counselor with any questions or concerns you may have. Reflect disclaims all liability for actions you take based on AI-provided content. You are responsible for evaluating any output and deciding how (or whether) to use it.

Notwithstanding the ordinary 90-day deletion schedule described in our Privacy Policy, we may retain a copy of any Input or Output subject to a litigation hold for as long as reasonably necessary to defend legal claims.

By using the Services, you acknowledge these inherent limitations of AI. If you find that any Output is erroneous, misleading, or offensive, we welcome feedback (via the app or contact email) so we can continue to improve the system. 

Our Intellectual Property Rights

We and our affiliates own all rights, title, and interest in and to the Services, including any names, logos, or trademarks used by Reflect. You may not use our name or logo without our permission, except as otherwise allowed by law.

AI Safety

Safety Overrides. We may automatically or manually refuse, re-write, or delay any Input or Output (and log the event) if we believe it could violate law, our policies, or a third-party provider’s safety rules. You agree that such intervention is at our sole discretion and forms part of the Service you have requested.

Paid Accounts

Certain advanced or premium features of Reflect may require a paid subscription through the Apple App Store.

Billing. If you purchase a subscription to our Services through the Apple App Store, you must provide complete and accurate billing information and a valid payment method as required by Apple. Apple will charge your payment method automatically on each agreed-upon renewal date until you cancel. You are responsible for all applicable taxes, and Apple may collect taxes when required. If your payment cannot be completed (e.g., due to an expired or invalid card), Apple may downgrade or suspend your access to the Services until payment is received.

Service Credits. At this time, we do not offer any prepaid “service credits” for Reflect. If we introduce such credits in the future, they will be subject to separate terms that we will make available at that time.

Cancellation. You can cancel your paid subscription at any time through the Apple App Store’s subscription management settings on your device. Payments are generally non-refundable, except where required by law. (These Terms do not override any rights you have under applicable law regarding cancellation.) Because all subscriptions and payments are managed via Apple’s App Store, any requests for refunds must be directed to Apple in accordance with their App Store policies​. We do not have the ability to issue refunds or manage cancellations on your behalf outside of the App Store system.

Subscriptions renew automatically at the price and cadence you accepted (for example, US $7.99 per month) until you cancel. You may cancel at any time in fewer than three clicks:

1. Open Settings → Subscriptions on your iPhone or iPad.

2. Tap Reflect.

3. Tap Cancel Subscription and confirm.

Cancellation takes effect at the end of the current billing period; no further charges will be made.

Changes to Fees. We may change our prices from time to time, including subscription fees. If we increase our subscription prices, we will provide you with at least 30 days’ advance notice. Any new price will take effect on your next subscription renewal, allowing you an opportunity to cancel if you do not agree to the price increase.

Refunds and Apple Policies.  Please note that all purchases and refund requests are governed by Apple’s App Store policies. We cannot directly issue refunds or override the App Store’s refund decisions. For more information about Apple’s refund procedures, please refer to the Apple Media Services Terms and Conditions or contact Apple Support. By purchasing or subscribing through the App Store, you acknowledge that Apple’s rules and processes control the resolution of any refund claims.   

Termination and Suspension

Termination by You. You are free to stop using our Services at any time. You may delete your account or discontinue use without informing us (though doing so will not entitle you to any refund of prepaid fees, except as described above or required by law). Upon your in-app request to “Delete Account,” we will remove data within 30 days. By continuing to use voice features you understand OpenAI may retain the text or audio it processes for up to 30 days solely for abuse detection.

Termination or Suspension by Us. We reserve the right to suspend or terminate your access to the Services if we determine that any of the following has occurred:

• You violated these Terms or any of our usage guidelines or content policies.

• We are required to do so to comply with applicable law or a legal obligation.

• Your use of our Services is detected to pose a risk of harm or liability to Reflect, our users, or others (for example, if your use is fraudulent, abusive, or could harm the platform’s integrity or security).

We may also terminate your account if it remains inactive (no logins) for over one year and you do not have an active paid subscription at that time. If we decide to terminate an inactive free account, we will give you advance notice (e.g. via your registered email) before deletion of your data.

Violating the Acceptable Use & Safety rules may result in content removal or account suspension.

Appeals. If you believe we have suspended or terminated your account in error, you can contact our support team to request an appeal. We will review your request in good faith and reinstate access if appropriate.

Discontinuation of Services

We reserve the right to discontinue or cease providing certain features of the Services, or even the Services as a whole, at any time. If we do so and you have a paid subscription, we will provide you with advance notice when feasible and will offer a pro-rata refund for any prepaid period of your subscription that you are unable to use due to the discontinuation (if applicable).

Disclaimer of Warranties

Solo Eleven provides the Services “as is” and “as available.” To the fullest extent allowed by law, we and our affiliates and licensors disclaim all warranties, whether express, implied, or statutory. This includes any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and any warranties that arise by law or from trade usage. We do not guarantee that the Services will meet your needs, work in any particular way, be uninterrupted, timely, secure, or error-free, or that any Content (including your Content or Output) will be secure or won’t be lost or altered.

You accept and agree that any use of Output from our Services is at your sole risk. The Output is provided for your convenience and personal growth purposes only, and you will not rely on Output as a sole source of truth or factual information, or as a substitute for professional advice (including, for example, medical, mental health, legal, or financial advice)​. You understand that we do not guarantee the accuracy or quality of any Output.

Some jurisdictions do not allow the exclusion of certain warranties, so to that extent, the above exclusions may not fully apply to you. In such jurisdictions, our warranties are disclaimed to the maximum extent permitted by applicable law.

No Punitive Damages. Under no circumstances will Solo Eleven LLC be liable for any punitive or exemplary damages (even if we have been advised such damages could be claimed).

No Liability for Third-Party Failures & Security Breaches. To the maximum extent allowed by law, Solo Eleven LLC is not liable for any injury or loss caused by: (a) the acts or omissions of third-party service providers we use for hosting, data processing, or other functions (for example, Apple, OpenAI, cloud platforms like Firebase); or (b) any unauthorized access to or alteration of Your Content or Personal Data that is outside our reasonable control (including breaches or issues originating with those third parties or resulting from your own actions).

Security Testing Safe-Harbor. We welcome good-faith security researchers. If you discover a vulnerability, report it to care@reflect.chat. Provided you act in good faith, avoid privacy violations, and give us a reasonable cure period, we will not pursue civil or criminal action under the Computer Fraud and Abuse Act (CFAA) or similar laws.

Limitation of Liability

To the maximum extent permitted by law, in no event will Solo Eleven LLC and its affiliates, suppliers, or licensors will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of app or these Terms, including but not limited to loss of profits, loss of data, emotional distress, or other intangible losses, even if advised of the possibility of such damages. In no event will our total liability for all claims relating to the Services exceed the greater of (a) the amount you paid us (if any) in the 12 months before the claim, or (b) $100 USD. These liability limits are fundamental to the agreement between you and us and will apply to the fullest extent allowed by law. (Note: Some jurisdictions don’t allow certain liability exclusions, so aspects of the above limit may not apply to you. In that case, our liability will be limited to the minimum extent allowed by law.)

• Exclusive Remedy. Your sole remedy for any dispute with Reflect is a refund of amounts you actually paid us in the 12 months before the event. You agree not to seek other damages or relief.

• Excluded Damages. Solo Eleven is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or emotional distress.

• Carve-outs. This clause does not limit liability for Solo Eleven’s gross negligence, willful misconduct, or fraud, or for any liability that cannot legally be limited.

• Basis of Bargain. You and Solo Eleven agree these limits reflect a fair allocation of risk and are essential to the bargain between us.

These limitations of liability are part of the basis of the bargain between you and us and shall apply to the fullest extent permitted by law. Some states or countries do not allow the limitation of certain damages, so the above limitations may not apply to you in their entirety. In such cases, our liability will be limited to the maximum extent permitted by applicable law.  For clarity, these limitations and the liability cap apply in any forum, including small-claims court, arbitration, or administrative proceeding; no award or recovery may exceed the amount stated above.

Indemnity

You agree to defend, indemnify, and hold harmless Solo Eleven LLC (Reflect) and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:  (a) your Content (Input or Output) or use of the Services that violates law, infringes rights, or otherwise harms a third party;  (b) your breach of these Terms or any applicable policies; or  (c) any dispute between you and another user.  This obligation does not require you to indemnify Reflect for Reflect’s own gross negligence or willful misconduct, and applies only to the extent permitted by law.

If you provision accounts for others (e.g., employees part of a business or organization), you will indemnify Solo Eleven against any claim arising from those users’ Inputs, Outputs, or use of the Services.

If the user is a minor, the parent or guardian accepts this indemnity on the minor’s behalf.

This includes claims related to AI-generated output you create or rely on.

Dispute Resolution

Arbitration and Waiver of Class Actions. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Reflect will be resolved through final and binding arbitration on an individual basis, rather than in court. You and Reflect agree to waive any right to a trial by jury or to participate in a class action. Arbitration will be administered by a neutral arbitrator (not a judge or jury), and judgment on the arbitrator’s award may be entered in any court having jurisdiction.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to us within 30 days of accepting these Terms. If you do not opt out, this agreement to arbitrate disputes will be binding.   To opt out, you must send written notice of your decision to opt out to us at legal@reflect.chat.

Exceptions: Either party may seek relief in small claims court for qualifying claims, and either party may bring suit in court to seek an injunction or other equitable relief for intellectual property infringement. This arbitration provision is governed by the Federal Arbitration Act and survives termination of your account. 

Copyright Complaints (DMCA). Solo Eleven LLC respects copyright law and responds to valid takedown notices under the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe content hosted through Reflect infringes your copyright, send a written notice that includes the elements listed below to our DMCA Agent:

DMCA Agent / Solo Eleven LLC 5900 Balcones Drive, Suite 100, Austin, TX 78731

dmca@reflect.chat

Your notice must contain:

• Your physical or electronic signature;

• Identification of the copyrighted work you claim is infringed;

• Identification of the material you believe is infringing and enough information to locate it (e.g., date, journal‑entry ID, or screenshot);

• Your contact information (address, phone, email);

• A statement that you have a good‑faith belief the disputed use is unauthorized; and

• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized agent.

On receiving a valid notice we will remove or disable access to the identified content—including any infringing AI Output—and notify the affected user, who may submit a counter‑notification as provided by law.  We reserve the right to disable or terminate accounts of users who are repeat infringers, in accordance with 17 U.S.C. §512. We adopt and reasonably implement a policy to terminate repeat infringers and accommodate standard technical measures to protect copyrights, in accordance with the DMCA.

Agreement to Arbitrate and Class Action Waiver. You and Reflect agree to resolve any dispute arising out of or relating to these Terms or the Services (a “Dispute”) through final and binding arbitration, on an individual basis, as described below. You are giving up your right to sue in court and to have a trial in front of a judge or jury for these Disputes, and you are waiving your right to participate in a class action or similar proceeding.

This arbitration agreement is governed by the Federal Arbitration Act (FAA) and remains in effect after termination of these Terms.

Delegation Clause. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except for the Class Action Waiver enforceability which shall be determined by a court.

Content Complaints. If you believe content generated or stored on Reflect infringes your rights (for example, trademark or privacy rights) or is unlawful for another reason, please notify us at legal@reflect.chat.  We reserve the right to remove any content that we believe may violate any law or the rights of any person, at our discretion.

Non-Copyright Content Complaints. If Output contains a false statement about an identified person, email legal@reflect.chat  with (a) the statement, (b) why it is false, and (c) supporting evidence. We may remove, anonymize, or correct the content at our discretion.

Mandatory Arbitration

Any dispute between you and Solo Eleven LLC will be resolved only by final and binding arbitration on an individual basis (no jury trial, no class actions), except as the Terms otherwise provide. You are waiving your right to a trial in court or to participate in a class or representative proceeding for such disputes. You have 30 days from first accepting these Terms to opt out of arbitration if you wish – to do so, you must send us written notice as described in the Terms. (If you opt out, you retain your right to go to court; if you do not opt out, you agree to arbitrate.)

The arbitration will be administered by National Arbitration and Mediation (NAM) (or a similar established arbitration provider if NAM is unavailable), under that provider’s applicable rules for consumer disputes. If the arbitrator finds that those rules conflict with this section, this Agreement shall supersede where permitted. We will not seek attorneys’ fees or costs in arbitration unless the arbitrator determines your claims are frivolous. Fees will be allocated as provided in NAM’s Consumer Arbitration Rules; we will not seek to recover our arbitration fees from you unless the arbitrator finds your claim frivolous.

Arbitration Procedures. The arbitration shall be conducted by a single, neutral arbitrator. It may be held via videoconference or, if an in-person hearing is deemed necessary by the arbitrator, in a location mutually agreed upon by the parties (or, if we cannot agree, in a location reasonably convenient to you). Each side will have the opportunity to present evidence and arguments in accordance with the arbitration rules. The arbitrator will have the authority to grant any remedy that would have been available in court, except that the arbitrator may not award relief on behalf of anyone other than the individual claimant.

Batch Arbitration Procedure. If 5 or more similar arbitration demands are filed against Solo Eleven by the same or coordinated counsel within a 60-day period—whether by one claimant or multiple claimants—the NAM must (i) group the demands into batches of up to 50 claims, (ii) appoint one arbitrator and conduct one bell-wether arbitration for the first batch, and (iii) stay the remaining batches until the bell-wether award becomes final. After the bell-wether award, the parties will have 30 days to mediate the remaining claims in good faith. If mediation fails, either party may elect to have the stayed batches proceed, but the NAM filing fees and arbitrator compensation for each remaining batch will be due only as each batch actually begins. This Batch Arbitration Procedure overrides any contrary NAM rules and will apply regardless of case captions or named parties.

Informal Resolution First. Before initiating arbitration, each party agrees to try in good faith to resolve any Dispute informally by notifying the other party of the dispute and engaging in discussion. You agree to notify us of Disputes by contacting us at the email or address provided in the “Contact Us” section, and we will notify you via the email associated with your account. If we cannot resolve the Dispute within 60 days from the date notice is first given, either party may then proceed to file arbitration.

Exceptions. Notwithstanding the above, either party may choose to bring an individual claim in small-claims court in the small-claims court of Travis County, Texas, provided that for claims at or below that court’s monetary limit; the ‘Limitation of Liability’ cap does not apply in small-claims court. Disputes or claims within the scope of that court’s jurisdiction instead of proceeding to arbitration. Additionally, either party may seek injunctive relief in court to prevent unauthorized use or abuse of the Services or infringement of intellectual property rights. Seeking such interim relief will not waive the right to arbitrate any other aspect of a Dispute.

Public Injunctive Relief. Notwithstanding any other provision of this Section, if you reside in a jurisdiction (for example, California) that prohibits the waiver of the right to seek public injunctive relief, then any claim for public injunctive relief—and only such claim—shall be severed from arbitration and may be brought in court. The court may, in its discretion, stay that claim pending the outcome of any individual claims in arbitration. All other claims (including for monetary or individualized injunctive relief) remain subject to this Arbitration Agreement and the Class Action Waiver.

→ 30-DAY OPT-OUT WINDOW (PLEASE READ CAREFULLY):

Opt-Out Right. You have the right to opt out of arbitration within 30 days of first agreeing to these Terms. If you do so, neither you nor Reflect can require the other to participate in an arbitration proceeding. To opt out, you must send written notice of your decision to opt out to us by using the contact information provided in these Terms (or through any method specified for opting out, if provided).

Class Action and Jury Trial Waiver

You and Reflect agree that any Dispute will be resolved on an individual basis only. You may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class action nor preside over any form of a representative or class proceeding. Class arbitrations, class actions, and private attorney general actions are not allowed. By agreeing to these Terms, both you and Reflect are waiving the right to a jury trial, representative proceedings, and to participate in a class action.  By agreeing to the Terms, you are agreeing to arbitrate disputes (with a right to opt-out in 30 days) and waiving the right to sue in court or as part of a class action. If a court of competent jurisdiction finds the foregoing class action waiver unenforceable with respect to a particular claim, then that claim will be severed from the arbitration and may be brought in court (subject to the Governing Law and Forum section below). All other claims will be arbitrated.

Minors

If you are 13-17, your parent or legal guardian confirms this arbitration agreement on your behalf; without that confirmation, you may not use the Services.  If we become aware that a minor is using Reflect without parental consent, we reserve the right to suspend the account until consent is confirmed or to terminate the account.

Arbitration Severability

If any portion of this Dispute Resolution section (other than the Class Action Waiver) is found to be invalid or unenforceable, that portion shall be severed, and the rest of this section shall remain in effect. If a court or arbitrator determines that the Class Action Waiver is invalid or unenforceable, however, then the entirety of this Dispute Resolution section shall be null and void. In that event, you and Reflect agree that the exclusive jurisdiction and venue described in Governing Law and Forum shall govern any Dispute that would have been subject to arbitration.

General Terms      

Assignment. You may not assign or transfer any of your rights or obligations under these Terms to anyone else without our prior written consent. Any attempt to assign without consent will be null and void. We may assign or transfer our rights and obligations under these Terms to an affiliate, a successor in interest (e.g., in a merger, acquisition, or sale of assets), or any other entity at our discretion.

Changes to These Terms or the Services. We are continuously working to improve our Services and adapt to new laws and technologies. Thus, we may update these Terms or the Services from time to time. For example, we may need to make changes to reflect updates in the law, new features, security practices, or other business needs. If we make changes to these Terms that materially reduce your rights or increase your obligations, we will give you at least 30 days’ advance notice (for instance, by email or an in-app notification).  For less significant updates that do not materially adversely affect you, we may post the revised Terms and the effective date on our website or app, and such changes will be effective immediately upon posting. If you do not agree to the updated Terms, you must stop using our Services. By continuing to use the Services after new Terms take effect, you indicate your agreement to the revised Terms.

Evolving Models. We continuously improve or replace underlying AI models without notice. Outputs may materially differ from prior sessions; you acknowledge no right to any particular model, version, or behavior.

No Waiver. If we fail to enforce any provision of these Terms, that is not a waiver of our right to do so later. Likewise, any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Solo Eleven LLC.

Export Compliance. You may not use, export, re‑export, or transfer Reflect except as authorized by United States law, including the Export Administration Regulations (“EAR”) and Office of Foreign Assets Control (“OFAC”) sanctions programs. By using the Services you represent that (a) you are not located in, or a resident of, any country or region subject to U.S. embargo, and (b) you are not on any U.S. government denied‑party list.  You may not access the Service if you are on any U.S. sanctions list or located in a country embargoed by the United States (currently Cuba, Iran, North Korea, Syria, Crimea/Donetsk/Luhansk). You represent you are not such a person or entity.

No Third‑Party Beneficiaries. These Terms create legal rights and duties only between you and Solo Eleven LLC. They do not confer any rights on any other person or entity, including (without limitation) OpenAI, Apple, or any other service provider we use to operate Reflect.

Force Majeure. Solo Eleven LLC is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, Internet or telecommunication outages, or government actions.

Severability. Except as provided in the Dispute Resolution section above, if any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.

Survival. Sections relating to intellectual‑property rights, user‑content license, disclaimers, limitation of liability, indemnification, dispute‑resolution/arbitration, governing law, and this Survival clause survive termination of your account or of these Terms.

Trade Compliance. You agree to comply with all applicable export control and sanctions laws. You will not use the Services if such use is prohibited by U.S. export laws (for example, if you are in a country embargoed by the U.S. or are on a denied-party list). You will not provide as input any content that is subject to export controls unless you have obtained any required governmental approvals.

Entire Agreement. These Terms (along with any additional service-specific terms that we provide when you use a certain feature, and our Privacy Policy) constitute the entire agreement between you and Solo Eleven LLC regarding the Services. They supersede all prior agreements or communications between you and us concerning the subject matter of these Terms.

Electronic Communications. By creating an account —or by otherwise using Reflect—you consent to receive agreements, disclosures, notices, and other communications (“Communications”) from us electronically. We may send Communications (i) by email to the address you provided, or (ii) by posting them inside the app or on our website. You agree that all Communications we provide electronically satisfy any legal requirement that such Communications be in writing. Please keep your contact information current so you do not miss important updates.

Interpretation & Updates 

• Hierarchy. If these Terms conflict with the Privacy Policy, the Privacy Policy controls for how we collect and use data; these Terms control for all other issues.  If any localized marketing copy conflicts with either document, the English-language Terms and Privacy Policy govern. 

• Plain-English Intent. Headings and examples are for convenience only; they don’t limit the substance of a provision. 

• Changes. We may modify these Terms or the Privacy Policy.  Material changes become effective 30 days after we email you and post an in-app banner.  If you keep using Reflect after the effective date, you accept the updated terms.  If you don’t agree, delete your account before the change takes effect.

Governing Law and Forum. These Terms are governed by the laws of the State of Texas, USA, except for its conflict-of-laws principles. For any dispute or claim that is not subject to arbitration (as provided above), exclusive forum shall be the state or federal courts located in Travis County, Texas. Those courts will apply Texas substantive law, and you and Reflect consent to their personal jurisdiction and waive any objection (such as inconvenient forum). Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any jurisdiction to prevent unauthorized use or abuse of the Services.  All storage and processing occur on servers physically located in the United States; by using Reflect you consent to this U.S. data residency.

Termination of Use. We may suspend or terminate your access to Reflect at any time if we believe, in our sole judgment, that you have violated these Terms or engaged in behavior that exposes us or any user to risk. This includes, but is not limited to, violating the ‘What You Cannot Do’ rules or any misuse of the Services. We may also remove or disable any content that we deem unlawful, harmful, or in violation of these Terms. We will notify you of such action when practicable. You agree that we are not liable to you for any termination of your account or removal of content in accordance with these Terms.

Accessibility / ADA Accommodations. We strive to make Reflect accessible to all. If you have a disability or require any specific accommodations to access or use our Services, please contact us at care@reflect.chat. We will make reasonable efforts to address your needs and ensure that our features, content, and interactions are usable by everyone.

Accessibility Commitment. Reflect is committed to providing an experience that is accessible to the broadest possible audience, consistent with the Web Content Accessibility Guidelines (WCAG) 2.2. If you encounter a barrier or require a reasonable accommodation, please email care@reflect.chat. We will respond within ten (10) business days.

For clarity, Reflect is not subject to HIPAA or Texas mental health record laws, and any information shared here is not considered medical or therapeutic records. It’s reflection, not treatment.  Just thoughtful AI prompts that help you explore your own mind — no diagnoses, no prescriptions, no coaching plans.

Synthetic-Voice Notice.  The reply you hear is generated by a machine-generated service on our behalf; no live person is speaking in real time, and the underlying text is shared with provider solely to create the voice.