Thank you for using Reflect.

These Terms of Use apply to your use of Reflect (including any associated software applications, websites, and AI-based journaling features), together with any other services we may provide for individual users (all together, the “Services”). These Terms form an agreement between you and Solo Eleven LLC, a Texas limited liability company. By using our Services, you agree to these Terms.  YOU UNDERSTAND THAT REFLECT PROVIDES NO THERAPEUTIC BENEFIT OR MEDICAL ADVICE, AND ANY PERCEIVED WELLNESS BENEFIT IS HIGHLY PERSONAL AND NOT GUARANTEED.

Educational & Lifestyle Purpose Only. Reflect is a self-guided journaling aid – not licensed counseling or medical therapy – and all activities are for personal reflection at your own discretion. It is not intended for diagnosis, treatment, or cure of any mental‑health or medical condition, nor is it a substitute for professional counseling, psychotherapy, or medical care.   

Geographic Scope. The Services are intended for users in the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with any local laws. These Terms will still apply to you to the maximum extent permitted. All use of the Services is subject to U.S. law and jurisdiction, as described below.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who we are

Reflect is an artificial intelligence service operated by Solo Eleven LLC. We focus on helping you explore your thoughts, insights, and personal growth through interactive text and voice-to-text features. For more information about Reflect or Solo Eleven LLC, please contact us.

Beta Status. Reflect is currently offered as a beta service. You acknowledge that certain features may be incomplete, prone to rapid change, or subject to unexpected bugs. By using Reflect during this test phase, you accept that data or functionality could be modified or removed without prior notice, and you agree to hold Solo Eleven LLC harmless for any impacts arising from these early-stage developments.

Important: Reflect is not a medical, healthcare, or counseling service. We are not licensed therapists or medical providers, and we do not offer medical advice, mental health counseling, or any form of professional healthcare service.  You must not use Reflect in any way that could mislead anyone or put anyone at risk –including yourself. This means you cannot present Reflect’s AI as a human or expert (no pretending the AI’s output is human-generated or professional advice), and you cannot rely on it for critical decisions or emergencies. Any such use is a violation of these Terms.

Registration and Access

Minimum Age. You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the Services. If you are under 18, you must have your parent or legal guardian’s permission to use the Services. Parents or guardians who permit a minor to use Reflect agree to these Terms on the minor’s behalf and should supervise the minor’s use.

Registration. You must provide accurate and complete information to register for an account. You may not share your account credentials or make your account available to anyone else, and you are responsible for all activities that occur under your account. If you create an account or use our Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Using Our Services

What You Can Do. Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws as well as any additional documentation, guidelines, or policies we make available to you (including any usage or publication policies referenced in our website or app).

What You Cannot Do. You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:

• Use our Services in a way that infringes, misappropriates, or violates anyone’s rights.

• Modify, copy, lease, sell, or distribute any part of our Services.

• Attempt to or assist anyone to reverse engineer, decompile, or discover the source code or underlying components of our Services, including any AI models or systems (except to the extent this restriction is prohibited by applicable law).

• Automatically or programmatically extract data or outputs from the Services.

• Represent that AI-generated outputs (“Output”) were human-generated when they were not.

• Interfere with or disrupt our Services, including circumventing any rate limits, restrictions, protective measures, or safety mitigations we put in place.

• Use Output from the Services to develop or train models that compete with Solo Eleven LLC or Reflect.

• Use Reflect to store, transmit, or share content you lack a lawful right to use, including any AI‑generated text that substantially reproduces someone else’s copyrighted work.

• Use Reflect for any regulated medical, psychological, or legal service unless you are duly licensed and provide required human oversight and disclosures, as described in ‘Regulated or Professional Use’ above.

• Solicit or follow any Output that would violate the law or pose a risk to you or others.

• Use the Service to create or enrich any dataset or model that competes with or substitutes for Reflect or its underlying AI models.

Software. Our Services may allow you to download software, such as our mobile application, which may update automatically to ensure you’re using the latest version. Our software may include open-source components governed by their own licenses, which we’ve made available to you as required.

Compliance Modifications. If a change in law or third-party policy makes providing any feature illegal or commercially impracticable, we may suspend or terminate that feature without liability, giving you a pro-rata refund of any prepaid fees for the suspended portion.

Corporate Domains. If you create an account using an email address owned by an organization (for example, your employer), that account may be added to that organization’s business account with us. We will provide notice if such a transfer is required, and the organization’s administrator may then control your account, including accessing your content or removing your access.

Third-Party Services. Our Services may include or integrate with third-party software, products, or services (“Third-Party Services”). They may also display or rely on content from those third parties (“Third-Party Output”). Each third party may have its own terms, and we are not responsible for their content or services.  We make no guarantees regarding services provided by third parties. We rely on third-party providers for certain features (OpenAI, Apple, and Firebase). While we contract with them to uphold our standards, we cannot guarantee their performance or assume liability for their actions or omissions. 

User Obligations. By using Reflect you also agree to OpenAI’s usage policies, as Reflect’s AI features are powered by OpenAI’s technology. This means you must not attempt to use the AI in ways that violate OpenAI’s content guidelines (e.g., no generation of illegal content).

Feedback. We appreciate your feedback, and you agree that we may use any feedback you provide without restriction or compensation to you.

Feedback License. If you give us suggestions, corrections, prompt logs, or other feedback, you grant Solo Eleven a perpetual, irrevocable, worldwide, sublicensable right to use that feedback for any purpose without compensation.

No Medical or Mental Health Advice

Reflect is not a medical or health service, and no information or Output provided by the Services should be considered medical advice, mental health counseling, or any form of professional therapy or diagnosis. Specifically:

• Not a Healthcare Provider: Reflect does not provide medical care or mental health services, and we have not been certified or approved as a healthcare or medical device. We will not diagnose, treat, or cure any mental or physical condition​.

• No Professional Advice: The content and AI-generated responses in Reflect are for personal informational and reflective purposes only. They are not intended to be relied upon as a substitute for professional advice such as medical, psychological, legal, or financial advice​. You should always consult a qualified healthcare provider or mental health professional with any questions about your health or well-being​.

• No Emergency or Crisis Use: Do not use the Services for medical or psychiatric emergencies or other urgent issues. Reflect cannot provide emergency assistance. If you are experiencing a crisis or any emergency (for example, if you are feeling suicidal or in danger), call 911 or contact emergency services immediately​. The Services are not equipped to handle life-threatening situations or provide immediate help.

• User Responsibility: You are solely responsible for how you interpret and use the content from Reflect. Do not disregard or delay seeking professional advice because of something you read in Reflect. Any decisions you make based on Output are made at your own risk, and you assume full responsibility for the consequences of those decisions​.

• Mental Health Caution: If you have an existing mental health condition or are under the care of a physician/therapist, consult with them before using Reflect. In some cases, intensive self-reflection or meditation can cause discomfort or a worsening of certain psychiatric conditions, such as anxiety or depression​. You should discontinue use of the app if you experience worsening symptoms or emotional distress, and seek guidance from a qualified professional.

• No guarantee of improvement. Using Reflect does not guarantee any mental, emotional, or personal-growth improvements. Results and experiences vary widely among individuals, and all content generated is intended only as supportive input—never a promise of specific outcomes.

• Not a Medical Device — Not for Emergencies. Reflect’s software and AI models are not cleared or approved by the U.S. FDA as medical devices or digital therapeutics. They are not intended to diagnose, treat, or monitor any disease or condition. Do not use Reflect in a crisis or emergency. If you believe you or someone else is in danger or experiencing a medical or psychiatric emergency, call 911 or local emergency services immediately.

• Texas-Specific Healthcare Disclaimer. Reflect and Solo Eleven LLC do not engage in the practice of medicine or mental health services under Texas law, including but not limited to Texas Occupations Code Chapters 151, 501, or 503. We are not licensed by the Texas Medical Board, the Texas State Board of Examiners of Psychologists, or any other Texas regulatory authority to provide medical, therapeutic, or counseling services. No doctor–patient or therapist–client relationship is created by your use of Reflect. All journaling features, AI responses, and related content are provided solely as self-help and informational resources; they do not constitute professional diagnosis, treatment, advice, or therapy under Texas law. If you believe you require medical or mental health services, please seek assistance from a licensed professional. In an emergency or crisis situation, call 911 or seek immediate in-person help rather than relying on this Service.

• Texas-Specific Counseling Disclaimer. Under Texas Occupations Code Chapters 501 and 503, we do not provide professional counseling, psychotherapy, psychological services, or related mental health treatment. We are not licensed by the Texas State Board of Examiners of Psychologists, the Texas Behavioral Health Executive Council, or any other regulatory authority to offer therapy or counseling. Reflect’s journaling and AI features are offered solely for self-help and informational purposes, and no therapist–client relationship is formed. If you believe you need counseling, therapy, or any regulated mental health service, please contact a licensed professional. In Texas, only individuals who hold the appropriate license or certification may lawfully offer counseling or psychotherapy. By using Reflect, you agree that you understand Reflect is not a substitute for therapy, and any guidance or AI output should not be considered mental health treatment.

• No Crisis or Emergency Services in Texas. Reflect is not recognized under Texas law as a crisis hotline or emergency mental health service. If you are experiencing a severe mental health episode or believe you are in danger, you must immediately call 911 or go to the nearest emergency facility. Reflect cannot contact emergency services on your behalf, and we do not monitor entries or AI conversations for crisis intervention. Please seek immediate professional or emergency help if you need urgent support.

• Not for Professional Clinical Use. Reflect is not a HIPAA‑compliant electronic health‑record system, and we do not sign Business Associate Agreements. If you are a licensed medical or mental‑health professional, you must not use Reflect to store, transmit, or manage Protected Health Information (PHI) or other patient data. Doing so may violate federal or state health‑privacy laws, including Texas Health & Safety Code § 611. By using Reflect in a professional capacity, you agree that you—not Solo Eleven LLC—are solely responsible for complying with all laws and professional standards that apply to your practice. You remain fully responsible for any professional obligations.

• No Duty to Monitor or Intervene. We are not obligated to monitor your entries or take any action, even if you share information about self-harm or harm to others. Reflect is not a crisis service, and by using it you waive any claims that we should have intervened or prevented any outcome.  However, if we become aware of an imminent threat of serious harm to any person, we reserve the right to inform the appropriate authorities at our discretion (while still assuming no obligation to do so

Texas DTPA Compliance. 

We want to ensure full transparency to users in Texas and elsewhere. In keeping with the Texas Deceptive Trade Practices Act (DTPA), Reflect does not make any false, misleading, or deceptive claims about health, wellness, or mental improvement. Specifically:

These statements apply in addition to all other disclaimers in these Terms. If you have questions about whether Reflect meets your personal needs, please consult a qualified professional before relying on any AI-generated suggestions or journaling prompts.

We are not liable for any outcomes, losses, or damages (including emotional distress or harm) resulting from your reliance on information or suggestions obtained through the Services. The Services and any Output are provided for personal growth support only and are not guaranteed to improve your mental state or achieve any particular results. (See also the “Disclaimer of Warranties” and “Limitation of Liability” sections below.)

Content

Your Content. You may provide input to the Services (“Input”), and receive output from the Services based on that Input (“Output”). Together, your Input and Output are collectively referred to as “Content.” You are responsible for all of your Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide your Input to our Services and to allow us to process it.

License You Grant to Reflect. To run Reflect and provide its features, you give Solo Eleven LLC a world‑wide, non‑exclusive, royalty‑free, transferable, sublicensable license to host, store, reproduce, process, translate, display, and distribute the content you upload or generate in Reflect—solely for the purpose of operating, improving, and securing the service and as otherwise described in our Privacy Policy. This license ends when you delete the content from your account or delete your account, except to the limited extent we are required by law (or necessary for backup, audit, or legal defense) to retain copies.

Your Responsibility for AI Output. You—not Solo Eleven LLC—own and control any AI‑generated Output once you choose to save or share it. You are solely responsible for ensuring that this Output (and all other content you upload) does not infringe anyone’s copyright, trademark, or other rights.

Ownership of Content. As between you and Solo Eleven LLC, and to the extent permitted by applicable law, you (a) retain your ownership rights in your Input, and (b) own the Output that is generated for you. We hereby assign to you all of our right, title, and interest, if any, in and to the Output. (This assignment does not apply to any content generated for other users or any third-party content incorporated into Output.) For clarity, if any Output is not subject to copyright or other IP protection under applicable law, this assignment does not create such rights where they wouldn’t otherwise exist. 

Similarity of Content. Due to the nature of AI and machine learning, Output may not be unique, and other users may receive similar or identical outputs in response to similar inputs. The ownership assignment above does not extend to other users’ output or any Third-Party content.

Our Use of Content. We may use Content (including your Inputs and Outputs) to provide, maintain, develop, and improve our Services; to comply with applicable law; to enforce our terms and policies; and to keep our Services safe and secure. For example, your Input may be processed by our systems (and third-party providers like OpenAI) to generate an Output and to improve the relevance of responses over time. If you use Reflect through certain integrations (e.g., Apple’s voice recognition for speech-to-text), additional or alternative handling may apply as described in our documentation. We may also internally monitor, review, and analyze Content and Outputs (in an aggregated or de-identified manner) to improve our AI’s accuracy and fairness and ensure the Outputs align with our safety standards. This usage of Content will be in accordance with our Privacy Policy and applicable law.

Accuracy of AI Outputs. Artificial intelligence and machine learning are rapidly evolving. You understand and agree that:

• Additional Risk Notice (Plain-English). Artificial intelligence can make mistakes, overlook context, or reflect biases that exist in its training data. Do not rely on Reflect to make decisions that could affect your health, finances, legal rights, personal safety, or the well-being of others.

• No Duty & No Liability: You understand and agree that Reflect’s AI may produce errors. Solo Eleven LLC disclaims any duty to verify Output and shall not be liable for any injuries, losses, or damages arising out of your reliance on any Output.

• No Guarantee of Accuracy or Consistency: Output generated by the AI may not always be accurate or up-to-date, and it may sometimes be incomplete or irrelevant to your query. You should not rely on it as a sole source of truth or factual information, and do not use it as a substitute for professional advice (for example, medical, mental health, legal, or financial advice)​.

• Review Before Use: You must evaluate any Output for accuracy, quality, and appropriateness for your specific situation. It may be necessary to obtain human review or professional guidance before you act on or share any Output.

• No High-Stakes Use: You must not use any Output about an identified person to make decisions that could have legal or significant impacts on that person (for example, decisions related to credit, employment, housing, insurance, or similar sensitive matters). The AI is not intended to be used for such purposes.

• Potential Bias or Offensive Content: The AI might generate content that is incorrect, biased, or offensive, or otherwise does not reflect the views of Solo Eleven LLC​.For example, the AI could reflect biases present in its training data or use language that some may find inappropriate. If Output references any third-party products or services, it does not imply an endorsement of those by Reflect or by that third party.

• AI Bias & Feedback. Because Reflect’s AI relies on models trained on diverse datasets, the content it generates may inadvertently reflect biases or produce material some users find objectionable. We are committed to reducing such issues and welcome user feedback to help us identify, review, and mitigate potential bias. If you encounter output you believe is unfair or problematic, please contact us so we can investigate and refine our AI systems.

• Model Updates: The AI model underlying Reflect may be updated or improved over time. As a result, the same input may yield different outputs at different times. We do not guarantee that the Service will produce consistent results for identical inputs on different occasions.

• No Duty to Monitor or Report. Reflect does not monitor conversations in real time, analyze them for safety, or notify emergency services or third parties. You alone decide what to share and are solely responsible for seeking professional or emergency help when needed.  Reflect will not contact law enforcement or medical authorities on a user’s behalf.

• No Duty & No Liability. You understand and agree that Reflect’s AI may produce errors. Solo Eleven LLC disclaims any duty to verify Output and shall not be liable for any injuries, losses, or damages arising out of your reliance on any Output.  Outputs do not reflect our opinions, and we neither endorse nor assume responsibility for any statements about third parties that the AI may generate.

By using the Services, you acknowledge these inherent limitations of AI. If you find that any Output is erroneous, misleading, or offensive, we welcome feedback (via the app or contact email) so we can continue to improve the system. 

Our Intellectual Property Rights

We and our affiliates own all rights, title, and interest in and to the Services, including any names, logos, or trademarks used by Reflect. You may not use our name or logo without our permission, except as otherwise allowed by law.

AI Safety

Safety Overrides. We may automatically or manually refuse, re-write, or delay any Input or Output (and log the event) if we believe it could violate law, our policies, or a third-party provider’s safety rules. You agree that such intervention is at our sole discretion and forms part of the Service you have requested.

Paid Accounts

Certain advanced or premium features of Reflect may require a paid subscription through the Apple App Store.

Billing. If you purchase a subscription to our Services through the Apple App Store, you must provide complete and accurate billing information and a valid payment method as required by Apple. Apple will charge your payment method automatically on each agreed-upon renewal date until you cancel. You are responsible for all applicable taxes, and Apple may collect taxes when required. If your payment cannot be completed (e.g., due to an expired or invalid card), Apple may downgrade or suspend your access to the Services until payment is received.

Service Credits. At this time, we do not offer any prepaid “service credits” for Reflect. If we introduce such credits in the future, they will be subject to separate terms that we will make available at that time.

Cancellation. You can cancel your paid subscription at any time through the Apple App Store’s subscription management settings on your device. Payments are generally non-refundable, except where required by law. (These Terms do not override any rights you have under applicable law regarding cancellation.) Because all subscriptions and payments are managed via Apple’s App Store, any requests for refunds must be directed to Apple in accordance with their App Store policies​. We do not have the ability to issue refunds or manage cancellations on your behalf outside of the App Store system.

Changes to Fees. We may change our prices from time to time, including subscription fees. If we increase our subscription prices, we will provide you with at least 30 days’ advance notice. Any new price will take effect on your next subscription renewal, allowing you an opportunity to cancel if you do not agree to the price increase.

Refunds and Apple Policies.  Please note that all purchases and refund requests are governed by Apple’s App Store policies. We cannot directly issue refunds or override the App Store’s refund decisions. For more information about Apple’s refund procedures, please refer to the Apple Media Services Terms and Conditions or contact Apple Support. By purchasing or subscribing through the App Store, you acknowledge that Apple’s rules and processes control the resolution of any refund claims.

Termination and Suspension

Termination by You. You are free to stop using our Services at any time. You may delete your account or discontinue use without informing us (though doing so will not entitle you to any refund of prepaid fees, except as described above or required by law).

Termination or Suspension by Us. We reserve the right to suspend or terminate your access to the Services if we determine that any of the following has occurred:

• You violated these Terms or any of our usage guidelines or content policies.

• We are required to do so to comply with applicable law or a legal obligation.

• Your use of our Services is detected to pose a risk of harm or liability to Reflect, our users, or others (for example, if your use is fraudulent, abusive, or could harm the platform’s integrity or security).

We may also terminate your account if it remains inactive (no logins) for over one year and you do not have an active paid subscription at that time. If we decide to terminate an inactive free account, we will give you advance notice (e.g. via your registered email) before deletion of your data.

Appeals. If you believe we have suspended or terminated your account in error, you can contact our support team to request an appeal. We will review your request in good faith and reinstate access if appropriate.

Discontinuation of Services

We reserve the right to discontinue or cease providing certain features of the Services, or even the Services as a whole, at any time. If we do so and you have a paid subscription, we will provide you with advance notice when feasible and will offer a pro-rata refund for any prepaid period of your subscription that you are unable to use due to the discontinuation (if applicable).

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Except to the extent prohibited by law, we and our affiliates and licensors make no warranties or representations of any kind (express, implied, statutory, or otherwise) about the Services. We disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade. We do not warrant that the Services will meet your requirements or achieve specific results, or that the Services will be uninterrupted, timely, secure, or error-free, or that content (including your Content or Output) will be secure or not lost or altered.

You accept and agree that any use of Output from our Services is at your sole risk. The Output is provided for your convenience and personal growth purposes only, and you will not rely on Output as a sole source of truth or factual information, or as a substitute for professional advice (including, for example, medical, mental health, legal, or financial advice)​. You understand that we do not guarantee the accuracy or quality of any Output.

Some jurisdictions do not allow the exclusion of certain warranties, so to that extent, the above exclusions may not fully apply to you. In such jurisdictions, our warranties are disclaimed to the maximum extent permitted by applicable law. No Punitive Damages. In no event will Solo Eleven be liable for punitive or exemplary damages, even if we have been advised they are possible.

 No Liability for Third-Party Failures & Security Breaches. To the fullest extent permitted by law, Solo Eleven LLC disclaims all liability for any injury, loss, or damage arising from (a) the acts or omissions of third-party providers we use to host, process, or transmit data (including but not limited to Google Firebase, OpenAI, Apple, and cloud vendors), and (b) any unauthorized access to, or use, disclosure, or destruction of, Your Content or Personal Data that results from the actions of such third parties, from your own actions, or from events outside our reasonable control.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES arising out of or in connection with your use of the Services or inability to use the Services. This limitation applies to all types of damages or losses, including but not limited to damages for emotional distress, mental anguish, lost profits, loss of goodwill, loss of data, service interruption, computer damage, or system failure, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of: (a) the amount you paid us (if anything) for the Service in the 12 months immediately preceding the claim, or (b) $100 USD.

These limitations of liability are part of the basis of the bargain between you and us and shall apply to the fullest extent permitted by law. Some states or countries do not allow the limitation of certain damages, so the above limitations may not apply to you in their entirety. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

TEXAS-SPECIFIC LIABILITY AND CONSUMER NOTICES.

·       No Official Endorsement: Reflect is not approved, endorsed, or affiliated with any Texas state board, agency, or regulatory authority for the provision of medical or mental health services. Any references to potential benefits or wellness improvements in the Services do not constitute an endorsement or certification by any Texas governmental body.

·       No Waiver of Mandatory Consumer Rights: Nothing in these Terms limits any mandatory consumer rights you may have under Texas law, including rights under the Texas Deceptive Trade Practices–Consumer Protection Act (“DTPA”). Our disclaimers and limitations of liability simply clarify that we do not guarantee specific outcomes and do not accept liability for indirect or consequential damages to the extent permitted by law.

·       Scope of Disclaimers: All disclaimers of warranties and limitations of liability in these Terms apply to the maximum extent allowed by Texas law. For example, where we disclaim implied warranties or limit remedies, we are not attempting to override any prohibition on disclaimers or limitations that Texas law does not permit.

·       No Unlawful Representations: We do not claim or imply that Reflect cures, treats, diagnoses, or prevents any mental health condition or that it is endorsed by healthcare regulators in Texas. Any language referring to potential benefits or well-being improvements is provided for informational or self-help purposes only, not as a guarantee of results.

Acknowledgment: By using Reflect, you acknowledge these Texas-specific liability notices and confirm that you understand Reflect’s disclaimers of warranties, liability limitations, and non-endorsement statements, as set forth above.

Indemnity

If you are using the Services on behalf of a business or other organization, you agree to indemnify and hold harmless Solo Eleven LLC, its affiliates, and their officers, directors, employees, and agents from and against any claims, demands, losses, or damages, including reasonable attorneys’ fees, arising out of or related to your use of the Services or Content, or your violation of these Terms. This indemnification obligation will apply to the fullest extent permitted by law.

If you provision accounts for others (e.g., employees), you will indemnify Solo Eleven against any claim arising from those users’ Inputs, Outputs, or use of the Services.

(If you are an individual consumer using the Services for personal purposes, this indemnity section may not apply to you. In any event, nothing requires you to indemnify us for our own misconduct.)

Dispute Resolution

Copyright Complaints (DMCA). Solo Eleven LLC respects copyright law and responds to valid takedown notices under the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe content hosted through Reflect infringes your copyright, send a written notice that includes the elements listed below to our DMCA Agent: DMCA Agent dmca@reflect.chat Solo Eleven LLC · 2700 Western Center Blvd. Suite 128 · Fort Worth,76131 USA

Your notice must contain:

·      Your physical or electronic signature;

·      Identification of the copyrighted work you claim is infringed;

·      Identification of the material you believe is infringing and enough information to locate it (e.g., date, journal‑entry ID, or screenshot);

·      Your contact information (address, phone, email);

·      A statement that you have a good‑faith belief the disputed use is unauthorized; and

·      A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized agent.

On receiving a valid notice we will remove or disable access to the identified content—including any infringing AI Output—and notify the affected user, who may submit a counter‑notification as provided by law.  We reserve the right to disable or terminate accounts of users who are repeat infringers, in accordance with 17 U.S.C. §512. We adopt and reasonably implement a policy to terminate repeat infringers and accommodate standard technical measures to protect copyrights, in accordance with the DMCA.

Agreement to Arbitrate and Class Action Waiver. You and Reflect agree to resolve any dispute arising out of or relating to these Terms or the Services (a “Dispute”) through final and binding arbitration, on an individual basis, as described below. You are giving up your right to sue in court and to have a trial in front of a judge or jury for these Disputes, and you are waiving your right to participate in a class action or similar proceeding.

This arbitration agreement is governed by the Federal Arbitration Act (FAA) and remains in effect after termination of these Terms.

Delegation Clause. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except for the Class Action Waiver enforceability which shall be determined by a court.

Content Complaints. If you believe content generated or stored on Reflect infringes your rights (for example, trademark or privacy rights) or is unlawful for another reason, please notify us at legal@reflect.chat.  We reserve the right to remove any content that we believe may violate any law or the rights of any person, at our discretion.

Non-Copyright Content Complaints. If Output contains a false statement about an identified person, email legal@reflect.chat  with (a) the statement, (b) why it is false, and (c) supporting evidence. We may remove, anonymize, or correct the content at our discretion.

Opt-Out Right. You have the right to opt out of arbitration within 30 days of first agreeing to these Terms. If you do so, neither you nor Reflect can require the other to participate in an arbitration proceeding. To opt out, you must send written notice of your decision to opt out to us by using the contact information provided in these Terms (or through any method specified for opting out, if provided).

Mandatory Arbitration

You and Reflect agree that any Dispute (regardless of when it arose, and including claims that arose before you agreed to these Terms) shall be resolved exclusively through final and binding arbitration.  Either party can initiate arbitration by submitting a demand to the designated arbitration provider (as set forth below). If you do not wish to be bound by arbitration, you must opt out as described above; otherwise, this section will apply.

The arbitration will be administered by National Arbitration and Mediation (NAM) (or a similar established arbitration provider if NAM is unavailable), under that provider’s applicable rules for consumer disputes. If the arbitrator finds that those rules conflict with this section, this Agreement shall supersede where permitted. We will not seek attorneys’ fees or costs in arbitration unless the arbitrator determines your claims are frivolous. Fees will be allocated as provided in NAM’s Consumer Arbitration Rules; we will not seek to recover our arbitration fees from you unless the arbitrator finds your claim frivolous.

Arbitration Procedures. The arbitration shall be conducted by a single, neutral arbitrator. It may be held via videoconference or, if an in-person hearing is deemed necessary by the arbitrator, in a location mutually agreed upon by the parties (or, if we cannot agree, in a location reasonably convenient to you). Each side will have the opportunity to present evidence and arguments in accordance with the arbitration rules. The arbitrator will have the authority to grant any remedy that would have been available in court, except that the arbitrator may not award relief on behalf of anyone other than the individual claimant.

Informal Resolution First. Before initiating arbitration, each party agrees to try in good faith to resolve any Dispute informally by notifying the other party of the dispute and engaging in discussion. You agree to notify us of Disputes by contacting us at the email or address provided in the “Contact Us” section, and we will notify you via the email associated with your account. If we cannot resolve the Dispute within 60 days from the date notice is first given, either party may then proceed to file arbitration.

Exceptions. Notwithstanding the above, either party may choose to bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction instead of proceeding to arbitration. Additionally, either party may seek injunctive relief in court to prevent unauthorized use or abuse of the Services or infringement of intellectual property rights. Seeking such interim relief will not waive the right to arbitrate any other aspect of a Dispute.

Public Injunctive Relief. Notwithstanding any other provision of this Section, if you reside in a jurisdiction (for example, California) that prohibits the waiver of the right to seek public injunctive relief, then any claim for public injunctive relief—and only such claim—shall be severed from arbitration and may be brought in court. The court may, in its discretion, stay that claim pending the outcome of any individual claims in arbitration. All other claims (including for monetary or individualized injunctive relief) remain subject to this Arbitration Agreement and the Class Action Waiver.

Class Action and Jury Trial Waiver

You and Reflect agree that any Dispute will be resolved on an individual basis only. You may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class action nor preside over any form of a representative or class proceeding. Class arbitrations, class actions, and private attorney general actions are not allowed. By agreeing to these Terms, both you and Reflect are waiving the right to a jury trial and to participate in a class action.  By agreeing to the Terms, you are agreeing to arbitrate disputes (with a right to opt-out in 30 days) and waiving the right to sue in court or as part of a class action.

If a court of competent jurisdiction finds the foregoing class action waiver unenforceable with respect to a particular claim, then that claim will be severed from the arbitration and may be brought in court (subject to the Governing Law and Forum section below). All other claims will be arbitrated.

Batch Arbitration

If a large number of similar arbitration claims are brought against us by the same counsel or organization, the following “batch” arbitration rules shall apply to promote efficiency: (i) NAM (or the chosen arbitration provider) may group the claims into batches of up to 50 cases, per its rules; (ii) test cases from each batch may be decided first, and the outcomes may influence resolution of remaining cases; and (iii) the fees for the batch cases may be adjusted by the arbitrator to ensure arbitration remains a realistic option for both parties. You agree to this batch arbitration procedure if invoked by either party. If any part of this batch arbitration provision is deemed unenforceable, it shall be severed and the remainder enforced.

Arbitration Severability

If any portion of this Dispute Resolution section (other than the Class Action Waiver) is found to be invalid or unenforceable, that portion shall be severed, and the rest of this section shall remain in effect. If a court or arbitrator determines that the Class Action Waiver is invalid or unenforceable, however, then the entirety of this Dispute Resolution section shall be null and void. In that event, you and Reflect agree that the exclusive jurisdiction and venue described in Governing Law and Forum shall govern any Dispute that would have been subject to arbitration.

General Terms                                  

Assignment. You may not assign or transfer any of your rights or obligations under these Terms to anyone else without our prior written consent. Any attempt to assign without consent will be null and void. We may assign or transfer our rights and obligations under these Terms to an affiliate, a successor in interest (e.g., in a merger, acquisition, or sale of assets), or any other entity at our discretion.

Changes to These Terms or the Services. We are continuously working to improve our Services and adapt to new laws and technologies. Thus, we may update these Terms or the Services from time to time. For example, we may need to make changes to reflect updates in the law, new features, security practices, or other business needs. If we make changes to these Terms that materially reduce your rights or increase your obligations, we will give you at least 30 days’ advance notice (for instance, by email or an in-app notification).For less significant updates that do not materially adversely affect you, we may post the revised Terms and the effective date on our website or app, and such changes will be effective immediately upon posting. If you do not agree to the updated Terms, you must stop using our Services. By continuing to use the Services after new Terms take effect, you indicate your agreement to the revised Terms.

Evolving Models. We continuously improve or replace underlying AI models without notice. Outputs may materially differ from prior sessions; you acknowledge no right to any particular model, version, or behavior.

No Waiver. If we fail to enforce any provision of these Terms, that is not a waiver of our right to do so later. Likewise, any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Solo Eleven LLC.

Export Compliance. You may not use, export, re‑export, or transfer Reflect except as authorized by United States law, including the Export Administration Regulations (“EAR”) and Office of Foreign Assets Control (“OFAC”) sanctions programs. By using the Services you represent that (a) you are not located in, or a resident of, any country or region subject to U.S. embargo, and (b) you are not on any U.S. government denied‑party list.  You may not access the Service if you are on any U.S. sanctions list or located in a country embargoed by the United States (currently Cuba, Iran, North Korea, Syria, Crimea/Donetsk/Luhansk). You represent you are not such a person or entity.

No Third‑Party Beneficiaries. These Terms create legal rights and duties only between you and Solo Eleven LLC. They do not confer any rights on any other person or entity, including (without limitation) OpenAI, Apple, or any other service provider we use to operate Reflect.

Force Majeure. Solo Eleven LLC is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, Internet or telecommunication outages, or government actions.

Severability. Except as provided in the Dispute Resolution section above, if any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.

Survival. Sections relating to intellectual‑property rights, user‑content license, disclaimers, limitation of liability, indemnification, dispute‑resolution/arbitration, governing law, and this Survival clause survive termination of your account or of these Terms.

Trade Compliance. You agree to comply with all applicable export control and sanctions laws. You will not use the Services if such use is prohibited by U.S. export laws (for example, if you are in a country embargoed by the U.S. or are on a denied-party list). You will not provide as input any content that is subject to export controls unless you have obtained any required governmental approvals.

Entire Agreement. These Terms (along with any additional service-specific terms that we provide when you use a certain feature, and our Privacy Policy) constitute the entire agreement between you and Solo Eleven LLC regarding the Services. They supersede all prior agreements or communications between you and us concerning the subject matter of these Terms.

Electronic Communications. By creating an account —or by otherwise using Reflect—you consent to receive agreements, disclosures, notices, and other communications (“Communications”) from us electronically. We may send Communications (i) by email to the address you provided, or (ii) by posting them inside the app or on our website. You agree that all Communications we provide electronically satisfy any legal requirement that such Communications be in writing. Please keep your contact information current so you do not miss important updates.

Governing Law and Forum. These Terms are governed by the laws of the State of Texas, USA, except for its conflict-of-laws principles. For any dispute or claim that is not subject to arbitration (as provided above), you and Reflect agree to submit to the exclusive jurisdiction of the state and federal courts located in Texas. You and Reflect consent to venue in such courts, and waive any objections (such as inconvenient forum) to the personal jurisdiction of these courts. Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any jurisdiction to prevent unauthorized use or abuse of the Services.

Termination of Use. We may suspend or terminate your access to Reflect at any time if we believe, in our sole judgment, that you have violated these Terms or engaged in behavior that exposes us or any user to risk. This includes, but is not limited to, violating the ‘What You Cannot Do’ rules or any misuse of the Services. We may also remove or disable any content that we deem unlawful, harmful, or in violation of these Terms. We will notify you of such action when practicable. You agree that we are not liable to you for any termination of your account or removal of content in accordance with these Terms.

Accessibility / ADA Accommodations. We strive to make Reflect accessible to all. If you have a disability or require any specific accommodations to access or use our Services, please contact us at care@reflect.chat. We will make reasonable efforts to address your needs and ensure that our features, content, and interactions are usable by everyone.

For clarity, Reflect is not subject to HIPAA or Texas mental health record laws, and any information shared here is not considered medical or therapeutic records. It’s reflection, not treatment.  Just private journaling with artificial intelligence and self-reflection tool that help you explore and journal across time — no diagnoses, no prescriptions, no coaching plans.